Frustrating and inefficient

I'm discovery health member. I am also part of the vitality programme. two weeks ago i registered for the ster-kinekor vitality benefit,i have ster-kinekor vitality number, whenever i try a book a movie its come up with the following error message" vitality member not found on vitality system. "I contacted discovery vitality on the 16/10/2017 regarding the error message I'm receiving .I was told it will be sorted out in 48 hrs, which didn't happen. They had to send the query to the systems team. I'm been phoning every few days to find out what's going on every agent i spoke to just escalates the case and nothing happens. I have not received an email or any sort of feedback regarding the hold up. I was told on the 24/10/2017 that i would receive a call from the team leader, but i'm still waiting. its frustrating to deal with the call center all they can do is escalate.You don't expect service like this from discovery.