Frustrated with Wilgehweul Intercare and Vitality

Intercare Wilgeheuwel and Vitality - Vitality Assessment - I am absolutely appalled with this whole service. My spouse and I have been going to Wilgehewul Intercare for the last 5 years and i am not sure why he keeps on booking there, however, this will be the last time i attend. The last time we went, the reception staff were ****** and not concerned with any queries we had. This time, i was charged for my Vitality health check almost R1700 which we never have to pay for. Now Vitality can't refund me for the claim because Wilgeheuwel was not supposed to charge us that amount? So, who is going to pay us back for the claim that was not supposed to be charged for? I am never going to Wilgehuwel again, Although Sister Thoko at Wilgeheuwel was absolutely kind and listened to our concerns and tried to get to the route of this problem as to why we are being charged so much for something we usualy do and at no cost? the receptionist that processed the claim just said - its probably a new process. this is ridiculous! Please could i get some kind of assistance as to why this was charged and who will be paying back my claim, as Bankmed said they cant.