Frustrated with Team Vitality

I signed up with Team Vitality in July 2017 and paid my R300 in anticipation of receiving / collecting my Team Vitality Running Welcome pack (which includes the gear). Everytime I went to the designated Sportsmans Warehouse or phoned them I was told that there is no stock. Now 7 months later I am being told that I need to pay renew my licence for R300 but I have not even received my benefits from the previous year..... In an attempt to resolved this over the phone I contacted the Discovery line ***and proceeded to select the Team Vitality option. I spoke to a Sharon and she said that she is unable to assist me and I need to call ********** . I proceeded to call them and they don't even deal with running kits, it is only for cycling. I then phoned the same 0860 number and spoke to a consultant who said that they dont deal with Vitality issues and that she will transfer me. She proceeded to transfer me and my call was cut. I contacted Discovery in July and attempted again in November with absolutely no luck!! I am beyond frustrated... surely this is not that difficult. Give me what I have paid for!!!