Frustrated

Very disappointed with the treatment i have received from Discovery. I have been on the medical aid like forever and also have all there products. I have been on vitality since 2006 and a diamond member since 2012. With everything that was happening last year with Covid i was not comfortable doing mething of the screenings and physical activities. I kept my daughter and I boostered with vitamins and eating healthy. I am a health care worker and touch wood because what we where doing worked for us l. We never got sick. Long story short I did not reach my target but you close enough. I called Vitatily last year in 2020 explaining how I felt. I was told to call in January 2021. I was given a document to fill and submit. The document was not user friendly because it was very vague. I received feedback saying my request is declined because I could have done more physical activities like parkrun, gym visits or online. The parkrun and gyms from what i have seen is hotspot. Do you know the price of data? Very disappointed client.