From pillar to post

Greetings, please assist me with my vitality which gives me discounts at sterkinekor. My purse was ****** as results I no longer have my sterkinekor vitality card. I called Discovery and Sterkinekor to notify them of my misfortune, and I was told to go to Sterkinekor to get a replacement card. I first went to Rosebank Sterkinekor and they said my profile has been deactivated, then the following day I called Discovery and they said it was fine on their side I should engage Sterkinekor. I then went to Cresta Sterkinekor and I encountered the same problem where they told me that my profile has been deactivated. I called Discov ery and they gave me all the details around my account and they called Sterkinekor to confirm this, I was asked which Sterkinekor I would like to go to to have this fixed, and I said I would approach Northgate. I went to Nortgate Sterkinekor and I spoke to Onica who is the manager and she could not resolve the matter and promised to call me back, it is a week later and I have not received a call from her. What am I supposed to do now?