***** done by Discovery Vitality.

I've bad experience with Discovery Vitality and suspecting ***** regarding my membership with them, I'm told by vitality consultant that my membership with them was cancelled on the 30th of November 2019, however the debit have been going through till the 25th of February 2020. Called vitality regarding the issue and I'm not being assisted, the lady I spoke with have bad customer service, she's rude and don't have any manner of approach when speaking. I've requested to be sent the email that was sent to virgin active informing virgin active that my membership with vitality came to an end on the date stipulated on the email, and they are refusing to forward me the email. I suspect that it's because they see that what I'm being told and what had been happening tends to contradict. The lady I spoke with from vitality had treated me like I'm just a person whom have never been a member and who's not a member of vitality. They are failing to provide me with relevant information regarding the debit that has been going through if they say that my contract ended on the 30th of November 2019.