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1 reviews | Active since Aug 2010

10 Mar 2016, 15:16

***** AND MISLEADING ADVERTISING

AS A GOLD VITALITY MEMBER FOR THE PAST 15 YRS AND PAYING IN THE EXCESS OF R25000PM TO VITALITY ,I MADE A BOOKING HOTEL BOOKING ONLINE AND VITALITY SCREEN SAID YOU WILL ONLY PAY R7905.60 IF YOU PAY WITH YOUR DISCOVERY CARD SO I DID ONLY TO CHECK MY CARD AND SAW THAT AN AMOUNT OF R10856.99 WERE DEDUCTED FROM MY CARD ,LUCKILY I MADE A SCREEN PRINT AS PROOF .I EVEN HAD A CALL FROM DISCOVERY TRYING TO EXPLAIN THAT I MUST JUST ACCEPT IT AS THEY MADE A MISTAKE AND I MUST PAY FOR IT ,TOTALLY UNACCEPTABLE AS A VERY LOYAL AND BIG CLIENT TO BE DE*****ED THIS WAY ,HOW MANY PEOPLE ARE NOT CHECKING THEIR CARD AND JUST BELIEVE THAT THE AMOUNT WOULD BE RIGHT .<br> IS THIS REALLY THE WAY OF MAKING THEIR MONEY ,VERY DISGUSTING.

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Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply10 Mar 2016, 18:15
Official
Hello LOESCH,

Thank you for your post.

We are busy investigating this query and we will contact you to resolve.

Regards,

Kholofelo Marutha
Discovery Vitality