Frastrated client

for the last 3 months ive been struggling with this and each time I call your call centre its a nightmare of having to explain my situation over and over again. Can I have one person dealing with my case please? I joined vitality in Nov last year and enjoyed the benefits till 1st March when I changed frm my company paying my medical aid to me paying and all hell broke loose. I was told that even tho I enjoyed the benefits I did not have vitality and was told that I cancelled it which was strange and incorrect anyway I was asked to pay back an amount of R856 on 9th April after which I was told all my benefits wud be reinstated most importantly my virgin active benefit. I was told to call back after paying to remind you to email virgin active so that they do not bill me 600 bt the discounted fee. Since the 9 April ive called numerous times wasting a lot of airtime just to get you to reactivate my virgin active benefits. Yesterday I was on hold for 30mins with Shaad till my airtime ran out he promised to call me back after trying to fix things but as usual he did not. please can I get one person to handle my case and 2nd please send the email to virgin active to activate my benefits??