Forcing vitality membership

We joined Discovery Health on 01/03/16. Initially we activated Vitality on our application, but amended the offer letter (per advice from TWO CONSULTANTS) and removed vitality. When we received our membership certificate (19/02/16), vitality was not removed. Phoned Vitality and within a week it was removed and I was happy. On 10/03/16 vitality once again was activated without any instruction to do so. I was livid. I have phoned Vitality 3 times in the last 2 weeks to cancel it. No one could help me. On 02/04/16 almost R500 was debited from my bank account for Vitality (March and April)!<br> <br> I want my money refunded!! I NEVER gave instruction to activate Vitality in March and Vitality should never have been added to my profile from the beginning! I phoned AGAIN this morning (08:45) and I am still waiting for someone to come back to me. I am waiting for my refund.