For the umpteenth time...

Let me explain again. I logged query ref*** on 20-01 & since then I have spoken to 3 different consultants each with differing answers to my issue. I have also received an email reply on 25-01 HOWEVER this does not mean that my query has been RESOLVED. I also rep**** to the same email to explain why the response was insufficient. I spoke to a consultant on 25-01 who promised that she would get back to me after pulling the calls & investigating further - it is now 1 Feb & nobody has responded or left messages to say they have tried to get a hold of me. I have just spent an HOUR speaking to Petros again. The crux of my issue is that I paid for accommodation using Travel rewards on the website & used my Discovery card to get an extra 15% but the charge that went through on my Discovery card did not include the extra discount. Again, I emphasize, that there was NO option at the time of the booking to select \Discovery Card\" however I DID pay with a Discovery Card so I have met the conditions of the discount. Just because the option to select the Discovery Card was not there did not prevent me from using my Discovery Card to pay. Why can I not b refunded?"