Flight booster lost due to technical difficulties

While we all have technical difficulties from time to time, I expect big companies like Discovery to be able to sort theirs out and keep to their promises.

A while back, Vitality active rewards had a problem with Suunto - heart rate data was not pulling through and as a result, points were not being allocated. I contacted Discovery and was advised to send screenshots of all the workouts I have done, which I did. A lady from Discovery called me to check the dates on the workouts and I was assured that the points will be allocated in a couple of hours. All but the points for my workout on March 12th were allocated.

I then preceded to send Discovery 2 more emails in this regard and then called just before Easter weekend, speaking to a gentleman who, once again did a recalculation and promised the points would be awarded.

I had a flight booster in place and worked diligently to achieve my weekly goals - which I did - in order to benefit from this option. I am disappointed in the fact that I will not be getting my cash back as promised.