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Kevin A

1 reviews | Active since Dec 2015

16 Feb 2016, 19:34

Fitbit Rewards

I have emailed discovery on 2 occasions about an error that I have been receiving on the registration page that links my device to vitality.<br> <br> When I try and link it I get a 404 error.<br> <br> I then called the contact centre and was told that this is a known error and they could not provide me with a date that this will be resolved.<br> <br> The purpose of buying this device was to ensure I can earn the reward points on vitality and as I cannot link them I am not earning the rewards and missing the deadline weekly to upload my data to earn the points.<br> <br> This needs to be rectified as each week I cannot load the points it is effectively money I cannot claim.

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Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply17 Feb 2016, 14:38
Official
Hello powders,

Thank you for your comment and for bringing this matter to our attention.

We will get our device specialist to contact you to resolve.

Regards,

Marvin Mo***eng
Executive Relationship Manager
Discovery Vitality