First Class INCOMPETENCE!

I been trying to communicate with Discovery for more than a month via email and telephonically regarding my cancelled Vitality membership. The only response I get is an auto one but nobody has the decency to contact me! The latest response to an email I sent earlier in the week is: "Your message

To: Info_Vitality Subject: Lidnommer: *********x Sent: Thursday, February 27, 2020 8:52:20 AM (UTC+02:00) Harare, Pretoria was deleted without being read on Friday, February 28, 2020 8:02:57 AM (UTC+02:00) Harare, Pretoria." They either suffer from a literacy problem, too stupid, just don't care or a combination of all these to attend to the matter.