Finance - Poor unfriendly service!

I received a call from Nthokozo Ncala yesterday with regards to my Vitality watch benefit, that the full outstanding value needs to be debited and that I need to have sufficient funds by tomorrow as I cancelled my vitality/

I did advise her that it was short notice and that I never received an email prior to her calling, she advised that there was emails sent to an email address however I told her that the email doesn't even belong to me... she still said that I should check my spam or junk mail... HELLO "The address does not belong to me".

Anyways regardless I know that the amount is owed to Discovery, however If I did know that sooner I would have made funds available, which it now is, so please debit the account so I no longer have to deal with anyone from Vitality finance again.

My point is that when signing up with discovery and vitality... its all nice hellos and people are friendly. After speaking to Nthokozo Ncala, regardless of the amount outstanding I had a valid explanation..." I never received communication prior to her calling that there would be an outstanding balance which needs to be deducted, however I think that finance should handle things allot better as it puts a sour taste in my mouth that from the most friendliest service received when signing up for anything to the rudest and don't care attitude because we want our money!

I am still a member of discovery btw but in all honesty I wouldnt want to be one after my conversations.