1 reviews | Active since May 2016
Fifth time complaining. Breach of contract! The Discovery GymBooster is painful
<p>Still waiting for June and July GymBooster payment and underpayment for May.</p> <p> </p> <p>This is gettting ridiculous and verges on breach of contract! I have complained FIVE times not on hellopeter but no luck. Every time I'm 'promised' my GymBooster for all the months in arrears will be paid with my next billing cycle which is the 25th and every time I'm let down. Your systems are clearly not up to the task and, it would appear, neither are your people. Please just pay out my GymBooster so that I can cancel my life policy and leave Vitality once and for all.</p> <p> </p> <p>FOURTH time complaining on hellopeter in a month for the same thing! </p> <p> </p> <p>Every month it's the same story. Every month I have to ask Discovery to pay money that they owe me. I'm supposed to get a GymBooster payment of R176.25 if I reach all of my Vitality Active Rewards goals in a month. </p> <p> </p> <p>Your 'reward' system is a mess and I shouldn't have to go from pillar to post to get what I signed up for.</p> <p> </p> <p>Here's the details.</p> <p>I haven't gotten it yet in June, July or August.</p> <p>Last month I only got R141 (on 30 May) despite 2 calls to your call centre asking why it wasn't the full R176.25 which is what I pay Virgin Active.</p> <p>On 9 May I got R141 and on 10 May I got R35.25.</p> <p>On 7 April I got the full R176.25</p> <p> </p>
Good day Juan
Thank you for contacting us.
We have escalated your query to management, for the team to contact you.
Regards,
Vitality Team
Good day Juan
Thank you for contacting us.
We have escalated your query to management, for the team to contact you.
Regards,
Vitality Team
