Feedback not received, agents not helpful

3 months into the year and the last time I received my gym booster cashback or vitality food cashback was in December 2017 even though I have been achieving my weekly goals and shopping for healthy food. I have been querying these month after month but I still don't get answers (rather a n escalation and a promise for a call back in 2 - 5 working days which never comes).

I am also still awaiting confirmation on whether my flight booster activation when through when I activated it on line - call was made in February but still nothing.