FALSE PROMISES AND PROBLEMS NOT BEING RESOLVED

Since Dec 2014. Spoken to many people some of which I have refs.<br> 2 contradictory emails from Vitality-nothing being resolved-Nobody can help.<br> <br> Douglas Mohohlo ref ***<br> Leroy Plaatjies ref ***<br> Kelly Hanson<br> Carl Govinder ref ***<br> Chetten<br> Ryan <br> Prium<br> Mkhuseli Mkoko said he'd get back to me Mon 2 March.<br> <br> 2 contradictory emails contain the following statements :<br> <br> Email rec 18 Dec 2014:<br> <br> Please take note that Virgin Active Premier monthly discount changes from 67% to 60% from<br> 1 Jan 2015. <br> Discount change will not affect you if you are still in first 12 months of your Premier membership. Your discount will change to 60% if you have completed your 12-month contract.<br> <br> Email rec 5 Feb 2015:<br> <br> What we'll pay you <br> To make sure you still get the most of your 12-month contract, we're giving you cash back when the new discount kicks in.<br> Discount will change to 60% from Jan 2015 but we will pay you 7% of your monthly membership fee multip**** by the number of months left in your contract. You'll get R518.00 in cash back, covering difference in discount for period between 01 Jan-31 Oct. We'll pay this into account you use to pay your monthly gym membership.