False promises

Good day, I have an outstanding query on my healthy food benefit (ref: ********** 768). Amo assured me if would be sorted within 48 hours and she would even call me back. Nothing, no cash back, no Amo. Also, while on the subject, getting through to your call centre is painful! I complain constantly about being put through from one machine to another, or even worse, going through to a repetitive computer saying the same thing over and over again while you on hold (I wanted to gauge my ears out after 2 minutes).