False information- wrongly debited

In December 2015, called the Virgin active Westville to find out the monthly fee increase and was given conflicting information so I was advised to call the Discovery help desk. The agent there gave me the figures which he assured me were R130 for my husband and I, each and that my children were under 18 so they are free for Vitality members. According to him no other fees will be due and the contract will continue. this conversation is recorded and i asked him to repeat all this information to me. Being weary since I was victim of gym errors previously I checked my bank records and at the end of December the new fee for January went of as R260. I have just looked at my statement now and see that I have been debited R560 FOR THIS MONTH. HOW CAN THIS BE!!!! Someone with care for their clients needs to contact me urgently. How dare such an amount be taken off when we were told otherwise. . There is accountability needed and either Vitality or Virgin active will be held responsible for such malpractice. this equates to cheating. Its just such a disappointment to deal with these issues from such large companies. I know what i was told.