False adverti*****t and lack of customer regard from Comair special projects and Discovery Vitality

I'm completely disgusted to say the least about Discovery Vitality (and Kulula) and both their treatment towards customers. It's clear Kulula has false adverti*****ts for flights on their website which you can't book, and Vitality doesn't care to do anything and take this up with their service provider.

To cut long story short, this query has been open for almost THREE (3) weeks and I've had countless consistent errors while using the Discovery App link to Kulula to book the same flight over the same price. I proceed to the payment page, each time I get there I make payment and it goes through on my bank. A few minutes later, a bank reversal comes through and an error page show up on the page I was using to make booking. The error page has a number to call which is Comair Special Projects which handles Vitality bookings. Upon calling them twice and informing them of this, they said the booking was not available at the time of the booking, it's ridiculous as I've encountered this several times, I started taking screenshots to begin proving my story, as the flight still occurred but did not go through. They Comair (Prenisha call centre agentand Jane Safr her immediate supervisor or manager) instead of attending urgently to my matter, wanted to force me to buy a more expensive ticket, with the "concern" that my flight was getting sold out! Jane even went so far as asking whether or not am I flying out? What sort of question is that, can someone just book flights for the sake of booking flights? Appalling and disgusting service! I sent them everything including proof of the errors and reversals, which happened no less than four times, they simply can't admit it's false advertising and can't resolve my issue.

I took this up with Vitality, and reported the matter and exactly what has happened with my encounters with Comair Special projects two weeks back. No feedback received from Vitality, I even followed up myself last week, they just said they're following up, still no word from Vitality nor Comair. A technician from Comair later called last week, and asked for my permission to log onto Discovery to see what the issue is, no feedback since then. What I'm confident of now is that that flight doesn't appear anymore and it happened right after the Comair Technitian called, so I suspect she blocked this flight on my profile such that I don't see it and don't get any further errors to strengthen my case of false adverti*****t.

I was forced to book more expensive flights as my time is running out, this is utter disgusting service, neither Discover Vitality and Comair has regard to their customers and promote false adverti*****ts and then use lame excuses such as "the price is not guaranteed until you pay"? Ridiculous if you ask me, if the page takes me to the payment page without blocking me prior, and it goes off in my account which has more than sufficient funds to pay, then that's the price I'm entitled to pay as a consumer!

Extremely terrible, utter disgusting service and no one has the audacity to call me and explain the issues I've been facing and admit their false advertise the essentially forcing me to pop out more money to book flight!