AN
Astrid N

1 reviews | Active since Nov 2012

16 May 2016, 06:52

False Advertising on babies r us 10% discount

<p>To whom it may concern,</p> <p> </p> <p>I printed the vitality Baby 10% discount catalogue at Toys R Us last week Wednesday, 11th May 2016 from the Discovery Vitality webpage.</p> <p>Based on Vitalitys catalogue, my husband and I decided to buy the following pram that is listed in the catalogue:</p> <p>Bounce - Titanium 3 wheeler stroller.</p> <p> </p> <p>We went to the Babies R Us on 14th Ave in Roodepoort on Sa****ay, 14th May to purchase the item.</p> <p>The sales person on site confirmed that the item on display matches the pram in the vitality catalogue.</p> <p> </p> <p>Wen it came to payment, it was declined and i was advised by the store manager that its not listed as a vitality item on your system.</p> <p>I was horrified as other customers where witnessing me agruging with the manager and showing the manager that it was on the Vitality catalogue (which i brought with me to the store)</p> <p>The manager confirmed that it was the same as the catalgue, but there is nothing they can do.</p> <p> </p> <p>To me and to the other customers in the store, this is false advertising from Discovery vitality.</p> <p>I would appreicate it if this is resolved from your side asap!</p> <p> </p> <p>Thank you</p> <p>Regards</p> <p>Astid Nash</p>

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Replies (2)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply16 May 2016, 14:38
Official
Hi Astrid, Thank you for contacting us. We have referred your query to a Vitality Specialist to contact you and assist. Regards, Discovery Vitality
AN
Astrid N's update23 May 2016, 06:40
Reviewer Update
Dear Vitality team, I logged this complaint via the following channels and to date I have had no feedback on the outcome. - Hello Peter ( Monday, 16th May) – early in the morning - Email ( Monday, 16th May)- early in the morning - Telecommunication (Monday, 16th May) – In the afternoon I was told on Wednesday that I would get feedback within 24 hours. Then on Thursday when I called again, I was advised that turnaround time is 5 working days. Today is day 6, still no feedback!