Failure to record points

<p>My watch and phone refused to synchronise. After having no success with pairing the device, I went into the head office to get assistants. The agent failed to pair the watch. I was then advised, that due to me having a new phone was the reason for the problem. The agent advised that he will get his development team to resolve. It's been almost four months and nothing has been done. The agent refuses to contact me. I submit my points regularly via email. Recently vitality has refused to allocate, causing me to fall short of my target, lose out on my rewards and been threatened by my fitness friends from being evicted for not achieving my points. I called the call centre and I am refused to speak to a manager. The promised management call never arrives. I email daily, sometimes three times a day for resolution and contact to be established, however all I get is the annoying automatic replies. The administrative nightmare associated with the active rewards programme is affecting my mental health although it's meant to improve my personal wellbeing. I CAN NO LONGER GO ON LIKE THIS. I NEED ASSISTANCE DESPERATELY. </p>