Failure to convert my Virgin Active Membership

Hi there,<br> <br> I have as of one month ago moved onto my own Discovery/Vitality membership, as I was previously a dependant. <br> <br> About 3 weeks ago I phoned Vitality to ask that my virgin active membership be transferred to my new account, as I want to earn the points every time I swipe in to the gym. <br> <br> I have had countless phone calls and emails, and all I keep getting told is that my query is being \escalated".<br> <br> It should not take this long to either perform the task"