Failure to cancel membership - written instruction

Wrote to Vitality on 9 Nov in formal instruction to cancel membership, signed by main member and paying member respectively.<br> No response<br> Wrote to Vitality on 18 November to request confirmation of email of 9th and confirmation of cancellation.<br> No response.<br> Wrote to Vitality on 2 November to request confirmation of email of 9th and confirmation of cancellation.<br> No response.<br> Call centre called my wife and tried to convince her of retention - she didnt agree - said they would send her email.<br> No email sent.<br> Called call centre now - they closed the query and continued with debit order - as far as they are concerned the member wanted to go ahead.<br> <br> I ask you, THREE written instructions to CANCEL - how hard is that to understand Vitality?<br> <br> Serious incompetence or totally dishonest<br>