Extremely Dissapointed

Hi,<br> <br> I got a call from virgin active of Friday 13th March to inform me that my Vitality benefits had been removed and I was due to pay the full 740.00 for my monthly Virgin Active fee starting March. I told them I had not changed anything about my policy and called Discovery immediately to find out what was going on. After being on the phone, spending my time and money, the operator tells me it was a glitch in Discovery's system and this would be corrected. Why is it then I am getting debited R740.00 for my Virgin Active Membership this month?! <br> <br> I am extremely disappointed and quite irritated that I have to be going through this and am considering cancelling my policy with Discovery altogether. It shows incompetence on DISCOVERY VITALITY's part as YOU were supposed to inform Virgin Active that there was a glitch in YOUR system and they must put me back onto my Vitality benefits at the gym. Moreover, you still have not sent me the package containing my medical aid card. I expect the debit order to be reversed immediately and for Discovery to sort the March fee for the inconvenience caused to me. <br> <br> The reference number for my call to Vitality on the 13th Feb 2015 is ***90