Extremely bad service

<p>Since jan our vitality points have gone to 0 twice due to life issues. Now sorted our points are messed up and not allocated. We have completed a vitality health assessment and now all of a sudden bankmed members do not qualify for these points although my husband received his points prior to be taken away again. </p> <p> </p> <p>I have raised numerous queries in this regard and our points are with 60 000 less than what it should be. </p> <p> </p> <p>How many queries and screenshots must I still sens to info@???????</p> <p> </p> <p>pathetic!</p>