********** Experience with Discovery Vitality

I have not been receiving my Discovery Vitality cashbacks for 5 months. When I enquired, I was told that my cashbacks are being paid to a Discovery bank account which I closed in June 2023. However, this closed bank account is still appearing as active on Discovery Vitality systems. I then submitted a confirmation letter from Discovery bank confirming that the bank account was closed in June 2023. I also completed a bank update form and submitted supporting documents for my new bank account to loaded. My case was processed and I received correspondence confirming that the new bank details have been successfully captured. I realized that I'm still not receiving my cashbacks, I called the contact center and I was told that my cashbacks are still being paid to the closed Discovery bank account. This feedback annoyed me, because I have submitted a letter confirming that the Discovery bank account is closed. Its been 5 months without getting my cashbacks. Now I discovered that my discovery miles have disappeared. Im lost for words for ********** experience Im having with Discovery Vitality. May I request that this query be escalated to management as I am on a verge of canceling my Discovery Vitality membership and I dont think the consultants at Discovery Vitality give a damn.