Escalated Hello Peter complaint just left unresolv

Thus query has been going back and forth since Feb 2015. Reported a complaint on this forum and only contact was made once but my query is still unresolved. I have even emailed them to please make contact and nothing.Manger Candice has committed to handing over my query to her manager and fellow manager to resolve it in her absence and no one has contacted me even though she assured me someone would. She is out of office and i have notified the agent I initially started the escalation process with and also no response. Is ignoring clients really working for departments concerned even after its been reported on a forum like Hello Peter. Its pretty disappointing to know this is how things are dealt with when its associated with your Medical Aid Scheme