Errors in capturing points

<p>I have sent mails regarding this and have had no success, so lets try this. I have the Apple watch and do enough activity every week to ensure that I make my goals and don't pay for the watch. On 18 November a notification came out that you had errors in capturing workouts, which caused my goal not to be achieved (your error). I wrote a mail stating that I am not happy and this need sto bhe captured. I then received a call a few days later saying sorry and that it will be captured and I will also get my reward via sms in a few days. It's 8 December and nothing of the sort. Then I get the mail now saying that I missed one of my goal weeks and will be charged R122 to my card. This is unacceptable. I will seriously complain if you take that money off my card, and I will also then return this watch to you and stop this 'benefit'</p> <p> </p> <p>This happened again this past saturday when I did a qualifying workout, and it again did not capture, this will ensure again that I don't make my goal this week. I will not pay for your errors. </p> <p> </p> <p>Please resolve this as it takes all the challenge and fun out of your active rewards. If you can't, I will happily return this watch to you and we can call it quits.</p>