Endless Problems: *********** Staff

<p>Good day , i am so fustrated , no one knows what they are doing. I am actually mortified at the shocking service received from Vitality. I removed a dependant that was added to my policy end of March, my points were removed, then readded when i complained to call centre. I was assured this was error with syncing accounts and will be resolved. Then in may this happends again. Then again this month my points removed and status changed. I have worked hard on accumulating points since Jan and i have been in contact with call centre explaining my complaint and fustration and everyone says its resolved and does nothing. There is no accountability and no one who wants to actually understand what the hell is going on with my vitality account. now i see my status changed from silver to blue . I am so angry but no one gives a damn. I meet target for rewards and now this seems pointless and this company doesnt care</p> <p> </p> <p>Please can someone competent resolve this!!! i cant believe it takes so long to resolve this</p> <p>my id number is ********** 250089</p>