Endless hassles getting points allocated

I honestly dont think anyone at Discovery understands how to allocate points. Last month my husband had a Glaucoma test and it took 3 phone calls to get the points sorted out for that. This month I had a cholesterol test and it has so far taken 7 emails, three uploads to the webpage and two phone calls and the points are still not allocated!!! Shocking shocking shocking. The whole vitality process is becoming a real pain and getting points is harder and harder and more effort which Discovery doesnt help with. Wonder if it is all worth it....