Endless battle to solve problems

In the last months, I've been experiencing endless problems with my Discovery products. These include Medical aid (in the meantime cancelled - thank goodness), Discovery Bank (likewise cancelled), Life insurance, Car insurance & Vitality.

My latest issue is with Discovery Vitality. During the weekend of 4-5 April, my Discovery miles account went to zero from 3000-something! I logged a query on Monday the 6th of April (ref nr ***). I phoned today, to follow up on the query, since Discovery NEVER phones back to give updates on queries.

The feedback was that this only has happened to ex-Discovery Bank clients before, therefore, I was put through to Discovery Bank. At the Bank they said that I closed my Discovery Bank account back in January and that they have can't help. They transferred me back to Discovery Vitality where I was on hold for 30 mins before the call got cut. I have zero energy left to be on the phone for Hours with Discovery employees.