Email support incomplete

I am generally happy with the Vitality scheme, and usually try my best to make the best use of it. Recently they introduced active rewards which is awesome, however there is a few problems they are not addressing.<br> <br> 1) Sometimes you do a workout, it syncs to vitality, but it doesnt count towards points. It then also doesnt count for points towards your ACTIVE REWARDS GOAL.<br> 2) I email them about this, and 5 DAYS later I get a generic response from Debbie Stoltzer explaining how you dont get points when you reached 15 0000 activity points (I have not reached this). The only thing I have reached, is the diamond level.<br> 3) The problem is still not addressed<br> 4) They have not fully read my original email, in which I clearly stated, this is for Active Rewards<br> 5) I still get points for exercises done after the specific days I complained about that I didn't get points for<br> 6) It is highly annoying that email support takes not only 5-7 work days, but then you get a generic response back which is not even applicable to my support query.<br> <br>