Duped by a business I thought I could trust

I am extremely disappointed and frustrated with my experience regarding the Vitality Weight program. When I enrolled, there was a clear choice between a 3-month and a 6-month option. I explicitly selected the 3-month program. It is therefore completely unreasonable that I have now been billed for 10 consecutive months.

When I contacted your support team, I was informed that I “should have read the fine print.” This response is unacceptable. The structure of the program — offering a 3- or 6-month option — naturally leads one to assume that the selection made defines the duration of the billing. I feel misled and deceived, much like the tactics used in misleading gym memberships. This practice is ********* and exploits customer trust.

This has resulted in substantial financial loss, which I cannot afford. I was shocked to discover these ongoing debits. To make matters worse, when I attempted to cancel the subscription online, the option to cancel was not even available. This further reinforces my concern that the process is intentionally designed to make cancellation difficult or impossible without direct intervention.

After contacting your team, I was told that a manual cancellation would be processed. However, I will not simply accept this as a resolution. I have been a Discovery client for nearly 30 years, holding three active products, and have always believed Discovery to be a brand built on integrity and trust. I did not expect to be treated in this manner.

I therefore demand a full reimbur*****t of the incorrect debits as a matter of principle and fairness. This situation must be rectified promptly, and I expect a formal response confirming the refund and corrective action taken to prevent such misleading practices in the future.