Don't read and everything has to be done again.

Every single time I upload a claim for Vitality or for Health, it has to be done again. Also if you email them. It seems no one at Discovery can read. It is such a waste of their time and mine to have to repeat the same procedure time and time again. Sheer incompetence, and laziness. Just do your job properly the first time and save everyone the hassles. Once again I have emailed you a points claim and you only processed half of it, because you didn't read the document. Very unsatisfactory service again.