Don't answer their phones - pathetic

How can a big company like Discovery expect me to wait on hold for over an hour?? ( 90 minutes so far) Unbelievable! All I wanted to do was change my daughter's flight to 4 days later. Why can't I just do this online like all other companies enable their customers to do? Again..pathetic.

It should actually be highly embarrassing for Discovery but unfortunately the customer is not king with them.

Just look at how many of these complaints they respond to?.. None! Do something about this! Employ more staff or stop overpaying your CEO or better yet, do both!