Don't listen to their clients

<p>there was an unknown problem with taking the penalty costs from my card. But we couldn't find out what it was. I was chasing discovery also to get it sorted out. Then we revised it was the absence of my primary card. I urgently sorted out. Followed the instructions of the agent. Have confirmed via email and verbally that I don't want to cancel the benefit and the R600 penality cost can be deducted from the account was the problem is resolved only to have the full R6k deducted. All my money gone. No one at discovery wants to listen to me and lie saying I didn't give them the approvals they needed. Choose to ignore the email I sent showing my written approval and refuse to get out the telephone recordings where I have verbal instruction. They just don't care about their clients and do their own thing all the time</p> <p> </p> <p> </p>