Do not bother emailing customer care you never get a response

<p>Dear Discovery Vitality, what is the point of offering an email address for customer care is no one ever replies? I also tried to telephonically contact customer care with an equal unsuccessful outcome- the call volume was high, and after waiting on the line for 10 minutes, i hung up. Perhaps discovery should consider hiring more staff to attend to cusomer queries and answer calls !!</p> <p>my query was so simple , and not to have taken so much of my time- all i wanted to know is how the fitness goal works as i reached my fitness goal for 4 weeks, got an sms that i would be awarded with R190 , but i never recieved payment. All i wanted to know was how the process works. It took an email omn the 9th September 2016, a 10min wait on the phone and now this- surely Discovery its time you considered improving customer care</p>