Do not bother cancelling services, Discovery will continue taking your money regardless of what you do

I do not write this review lightly however you Discovery is giving me no choice. I have been trying to contact them for days, months now and every single time I get through to someone to try and assist they either forward me to someone and the call drops or the IVR just drops my Call. I am being billed for Vitality even though I cancelled in 2021 May. The billing started in September 2021 and I have logged calls multiple times to have it resolved. I even have a reference. I have asked for call recordings and the call agent refused them to me saying i am not allowed to have call recordings? This is against my rights when it comes to the POPIA act. The last call I was told that we can listen to the call recording together and now Discovery has gone silent.

Absolutely atrocious treatment of your clientele. I have an investment account that I will be cancelling with immediate effect however knowing you guys you will still charge me for a service I am not using. PATHETIC.