Dissapointing service

I called into the call centre to query why my vitality was reactivated and subsequently deducted from my salary.

On 15 August, I received a letter noting that my vitality has been cancelled. I changed employer, DID NOT COMPLETE any vitality activation form, and yet my payslip at the end of September noted 2 vitality payments deducted.

I called in and spoke to Honey who asked me to send the email I received in August. I had to call in to confirm if they received the forwarded email as all I received was an email noting that my vitality will be cancelled with effect end of October. That still did not answer my questions: who authorised the reinstatement without permission from me and who will refund my money?

I called in again and the lady (Nicole) said she would get in touch with the billing specialist to see how they will work around my refund. She promised to return my call last Thursday, however, I have not heard back from her via call or email. The colleague I spoke to last friday said she would request Nicole to call me, however she could see that the notes on my case state that my vitality will be cancelled with effect August; so now I have 3 cancellation letters and still R798 that I WANT REFUNDED BACK TO ME!

Get your house in order vitality and refund my money. I dont care if you do it via my employer or directly to me, but you cannot deduct membership for something I did not sign forms to reinstate.