DISSAPOINTED!

I’m so disappointed my membership was cancelled without my consent and without any notification. I was told to open an account for it to be activated of which I did not intended but I did as I was told to have the membership sort of compulsory I guess I didn’t have a choice . After opening the account was told I now need to re pay joining fee with virgin active as it was a mistake. Discovery that’s not how it works!!!! You cancelled my membership without my consent YOU MUST REINSTATE IT BY SENDING AN EMAIL TO VIRGIN ACTIVE LIKE YOU DID WHEN SENDING THE CANCELLATION EMAIL. I am soooo disappointed with your service I’ve been recommending you guys I take it back!!!! Can you fix this and someone to give me a call and please don’t tell me unfortunately like the lady said on the phone I need you to fix it that’s all!