Disregard for there client

<p>I been a member with discovery vitality member for very long now. I have just learned that my vitality was cancelled due to none payment.</p> <p>When I enquired they said that it shows as a unauthorised payment and someone should have contacted me regarding this but no one did according to their records.</p> <p> </p> <p>I went to my bank and they advised that no unauthorised debit order was put through my account as it would show on the banks side and I will receive a massage alert of an unauthorised debit order. This is the same account that they have been debiting for the past 3 years</p> <p>I have logged a enquire on Thursday and the lady advise me that she will investigate and get back to me within an hour .More that 24hrs passed and no email ,sms, call noting.</p> <p>I happen to phone virgin active to enquire if vitality was in contact with them. The agent advised me that I need to contact vitality again and sit on them cause they delay the enquire for 4 day and there after they advise you need to pay a subscription fee to be part of vitality again and you forfeit all point.</p> <p> </p> <p>I have been struggling to get through to discovery vitality as my calls are put on hold and no agent has come back to me with an answer.</p> <p> </p> <p>In turn virgin active has requested me to make full payment of the gym fee until vitality catch a wake up unacceptable.</p> <p> </p> <p>This is in inconvenience and someone must be held responsible for this.</p> <p> </p>