Dismal service yet again!!!

Yesterday I received an email about my Virgin Active account being in arrears of R77 for my 9 year old son. Upon quering this with Virgin active i find that Vitality has changed my benefit for my son as well. When we signed this contract we had signed because the kids under 18 for vitality members are free at gym till 18. today i call the vitality number to query and get no response even from the voice prompt has problems!!! wake up Discovery..when will you achieve the so called image you advertise. Vitality is always being change without proper channels of communication to disadvantage of trusting clients who value Discovery and its service that we PAY for. i hae called 2 times and cant get pass the voice promts as it tells my information that i am entering correctly in not valid. Can someone who has the manner to deal with this please contact me and not just a call centre agent who are mostly ill advised as we know from previous list of Discovery issues.