disgusting service from vitality

Absolutely blatantly disgusting customer service, called vitality yesterday to get a quote - spoke to a female consultant yesterday requesting a vitality quote - she steam roled me border line forced me into the options available for vitality your guys need training they are so desperate to push your premium product that they dont listen to clients they are rude they are intrusive in their sales strategy to get you to take the product their is no customer service element to the interaction with the client and they dont even educate the client. please go listen to the sales convo on the 26/08/2024, 13.32pm with myself and further to this i was so frautrated by the *********** service i called back with my hubby on conference call and spoke to a gentleman who signed we up for premium package *****ulently as we discussed and fianalised the standard vitality - he even confirmed that my debit amount is R129 only to get written communication that the amount and package is different how is this ok in your business how are consultants allowed to lie to clients and mislead clients this way - further to this your consultants are telling clients take the premium package you get 2 months free on the 3rd month you may downgrade,,,, 2.5 hrs of trying to simply get educated on vitality and add a simple vitality packaged 2.5hrs to get a simple sale done all because discovery allows consultants to bully, lie and cheat the systems!