Disgusting Service from Discovery Vitality

while activating the apple watch benefit one day on the Discovery website I received the following msg: 'We are unable to activate your new Apple Watch benefit as we failed to deduct penalties on your previous Apple Watch Benefit on more than one occasion'. After speaking to Dianne Naicker (who was extremely polite and tried her uttermost to resolve the matter) - Discovery could not prove why they were unable and at the same time they could not provide any statements of the account/credit card. I provided them with statements then.

There was always a debit order in place and it was Discovery's prerogative to deduct the money. Somewhere an error occurred on their part and I cannot be held responsible for that. This matter usually takes a week to be resolved and its been three weeks to date - still unresolved...its one excuse to another!! Due to some error whether system or human, some others will be losing out eg the sales rep will not be paid his incentive.