Disgusting service & empty promises

Activated apple watch reward and am STILL being 100% ignored by the query department. My points from last week AND the week prior are not reflecting. I have queried this many times now and have been completely disregarded a response. Nor are my gym points reflecting. Hense i cannot reach any goals.

According to their point system, I am not reaching my goals due to workouts not reflecting on their system, even though I am reaching them in the activities I am doing. I have activated the Apple Watch benefit - I guess now they will make me pay for my watch by not adjusting my points, which is convenient for them.

I have struggled to read Gold Streaks because the staff who do get back to you, if ever, will do so after a Wednesday once “it is too late to have the points reflect on the system”. Lovely convenience for Discovery not to “spend money”/reward their paying customers.

I went in to handle this before and sat on the phone for 1.5 hours with “someone upstairs” who did not help me at all. He saw no problem in this. I asked to speak to his manager. That was months ago. Either the manager is as uninterested in client satisfaction or the useless staff member ****. Likely to believe either at this point.

Sort your staff out. If you make a promise to reward clients, stick to it. Your service is disgusting.