Disgusting service

What a horrible experience it is dealing with Discovery and its consultants. You would swear they are all on training , I’ve spoken to at least 6 different people about the same query about my vitality being reinstated and my certificate being sent back to me . Firstly I was not told of a balance outstanding for last year June a consultant gave me incorrect information last year when I was making payment and omitted an amount with June , only yesterday was I informed of this when my vitality was cancelled. I made all outstanding payments and I was assured my vitality is now back active and they would communicate with my gym to reinstate benefits and charge me the correct amount . Today is the second day I’m on the line with a Nqobile who has put me on hold for almost 30mins when I asked for a manager . At this stage I would like to keep that vitality cancelled in actual fact and get my premiums refunded , Discovery has the worst service to be honest , it’s disgusting at this stage .