Disgusting service

I am disgusted with the horrible service by Discovery. I have been a Vitality \member\" since December last year but I never received a card. I contacted them in March to find out why and after waiting over 15mins for a Vitality consultant and giving her my details and asking to cancel she told me to wait on the line and I held for another few minutes before being transferred to another consultant who I had to tell my story all over again. He told me that I never received my card because my benefits were not activated. No one had EVER told me I needed to do such, (they made it seem SO easy to join but now it's difficult to cancel) or HOW you go about such! Yet I've been billed every month. I was billed yet AGAIN after asking to cancel and only on the 16th of April I received a mail telling me that I need to contact my HR department to cancel. This company is shocking and underhanded. I have received absolutely NO benefit from being a Vitality member and it is clear that they lack ethical values and hire employees that could not be bothered. Further to that, I am taking the issue to the ombudsman because no one is actually concerned with HELPING, just taking money. "