Disgusting service

I made a query regarding the allocation of points for my wife's vitality health check which was done on the 29/10/15 by a discovery service provider. i was promised by numerous consultants and eventually by a vitality manager known as Verno that this will be resolved and i would be allocated the points but till today nothing has been done and i am still waiting to hear back from Verno whom i have left messages for to call me back and was also told by consultants that she would contact me that day or just now but has still not. this has been a query for weeks and promises of this being solved are not materializing. The service i am receiving is absolutely terrible.<br> This delay does affect my points and i need this solved with urgency.