Disgusting Experience with Discovery Travel

I am truly dumbstruck at how Discovery do not care about their customers!!!

I spent over R30 000 on flights last year via Vitality Travel that were put on hold due to omicron. I was told that I can simply call and rebook any time before October 2023 but when I tried to rebook they gave me a story about how this was a problem because they used the Comair system even though it had nothing to do with Comair and say I need to get in the queue without any time frame for a resolution. My money went to Vitality travel and subsequently British Airways international.

Not giving me my money back is tantamount to theft and I will not rest until this money is refunded to me!